Quick Resources for Patients
How to get your prescriptions refilled
At CoMo Compounding, we offer multiple ways for patients to refill their prescriptions.
If you are out of refills, we will contact your doctor to request additional fills for your medication. This can take time, as most doctors are unable to respond to these requests the same day. To make sure that you do not run out of your medication, it is helpful to contact us a few days earlier than normal to ensure your doctor has time to get back to us.
Want to transfer your prescriptions to CoMo Compounding?
Frequently Asked Questions
When can I expect my delivery?
- Deliveries are Monday-Friday and typically between 2pm to 5pm.
- If you have any special instructions, please let the pharmacy staff know before 12pm the day of the delivery, so we may let the drivers know.
When can my compounded medication be made?
- Each compound is specific and custom made to each patient, which means each compound has a different time of availability. Please speak with a pharmacy staff member to confirm when your compounded medication may be completed.
When can I expect my mailed compounded medication to reach me?
- We use the United States Postal Service (USPS) for all mail unless requested by the patient to use another mailing entity.
- If the patient’s phone number that is provided to us is a cell phone, CoMo Compounding will text the tracking number to that phone number.
- Due to numerous factors affecting packages traveling through the mail, it may take longer than expected, so please plan accordingly when requesting refills.
Can my compounded medication be put on auto fill?
- Yes, please inquire about our auto refill program.
- NOTE: The pharmacy staff will not put a medication on auto refill until specified by the patient.
Can my compounded medication be covered by insurance?
- Compounded medications are rarely covered by insurance
- CoMo Compounding does not have the ability to bill insurance.
- If your insurance plan has a HSA/FSA account, you may use that to pay for compounded medications.
- Per patient request, CoMo Compounding can provide the patient with an insurance reimbursement claim form for the compounded medication for the patient to submit to their insurance.
How do I call in a refill for my medication?
- At CoMo Compounding we have several ways to call in refills- on our refill message line, speaking with a pharmacy staff member, our website refill form, or through the Rx Local app.
- When leaving a refill message on our refill line, please state that you are requesting a refill then provide the patient’s name, date of birth, Rx number, drug name and dose, and quantity of the medication.
What is your return policy/can I return my compounded medication?
- By law, once a medication has left the pharmacy it may not be returned to the pharmacy.
- The cost of the medication may be refunded on a case-by-case basis due to a prescription error. Please read the following for our return policy:
- Refunds will be issued to the patient if a prescription error was made by the pharmacy. A prescription error is identified as a preventable mistake made by the pharmacy in the transcribing, developing and/or dispensing process that results in the incorrect medication, formulation, dose, identity of the patient, route, frequency and duration of administration being dispensed to the patient.
- CoMo Compounding will not be held responsible for mistakes caused by the health care provider or their staff for erroneously prescribing/ordering a patient’s prescription.
- CoMo Compounding will not be held responsible for mistakes made by patients when calling in for refills.
- It is the patient’s responsibility to inform the pharmacy staff of any changes in medication, personal information, address and/or phone number.
- Patients must ensure that they are calling in their most recent prescription and let the pharmacy staff know of any pending dose changes.